The following Site Policies, Terms and Conditions apply to the use of www.hydrogrowled.com, as well as all transactions conducted on or off this site such as on Amazon, Ebay or via phone or mail order.
There are many different ways in which to use our services - to create an account, search for and share information, communicate with other customers or live support, create new content, place orders, leave reviews, submit ID verification, process warranty claims, etc... When you share information with us for any reason, we want you to be cear how we're using your information and the ways in which you can protect your privacy.
• What information we collect and why we collect it.
• How we use that information.
• The choices we offer, including how to access and update information.
Information We Collect
Hydro Grow collects information to provide better services and products to all of our users - from using warranty claims to develop fixes to make our products more dependable, to judging what information you'll find most useful or what functions you'd like to see added to our site.
Hydro Gow collects information in two ways:
• Information you give us. For example, many of our services require you to sign up for a user account. When you do, we'll ask for personal information like your name, email address, telephone number, credit card details, etc... If you want to take full advantage of the sharing features we offer, we might also ask you to create a publicly visible user profile, which may include a User ID of your choosing and a photo.
Other information you give us includes:
• Identifying Information
When you make a purchase via our site we may collect and store Identifying information such as a copy of a photo ID or credit cardwith only the last 4 digits visible.
• Media Information
When you sign up for a user account to post photos to our grow journals section, we may collect and store videos or photos you submit. We may also collect and store videos or photos submitted via email or alternate upload areas on our site.
• Information we get from your use of our services. We may collect information about the services you use and how you use them, like whether you use the forms on our site to submit information, call over the phone, etc... This information includes:
• Device Information
We may collect device specific information such as your operating system, internet browser, etc...
• Log Information
When you user our services we may automatically collect and store certain information in our site logs. This may include
• details of how you user our services, such as your search queries and where the query originates
• telephone log information like your phone number, time and date of calls, duration of calls, and types of calls.
• Internet protocol (IP) address.
• device event information such as the referral URL and date and time of visit.
• Location Information
When you use a location-enabled Hydro Grow service such as Live Chat, we may collect and process information about your actual location, such as sensor data from your device that may, for example, provide details via nearby Wi-Fi access points, cell towers, or IP address.
• Unique Application Numbers
Certain services include a unique application number. This number and information about your request (for example a return merchandise authorization or warranty claim submission) may be stored in a central database on our servers.
How We Use Information We Collect
Hydro Grow uses the information we collect from all of our services to provide, maintain, protect, and improve them, to develop new services, products and/or technologies, and to safeguard Hydro Grow and our users from fraud. We also use this information to offer you tailored customer service - like having relevant ordering and warranty history from any customer service agent.
When you contact Hydro Grow, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes, events, or improvements. We may also user your address and/or phone number to ship out warranty parts to your location after purchase.
Transparency and Choice
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. For example, you can:
• Review and control certain types of information tied to your User Account by signing into the User Dashboard.
• User our editor to see and adjust how your User Profile appears to different individuals.
• Control who you share information with on services like Live Chat or in the Grow Journals area.
• Remove information from many services (emails, user accounts, warranty submissions, etc...)
You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it is important to remember that many of our services may not function properly if your cookies are disabled.
Information You Share
Some of our services let you share information with others. Remember that when you share information publicly, it may be indexable by serach engines, including Google, Bing , Yahoo, etc... Our services provide you with different options on sharing and removing certain content.
Accessing and Updating Your Personal Information
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it - unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, changing an existing practice), risk the privacy of others, or would be extremely impractical (for example, requesting backed-up information like ID verification documents).
Where we can provide information access and correction we will do so for free. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we many not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Information We Share
Hydro Grow does not shrae any personal information with companies, organizations or individuals outside of Hydro Grow unless one of the following cirumstances apply:
• With Your Consent
We will share personal information with companies, organizations or individuals outside of Hydro Grow when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
• For External Processing
• For Legal Reasons
We will share personal information with companies, organziations or individuals outside of Hydro Grow if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
• meet any applicable law, regulation, legal process or enforceable government request.
• enforce applicable Terms of Service, including investigation of potential violations.
• detect, prevent, or otherwise address fraud, security or technical issues.
• protect against harm to the rights, property or safety of Hydro Grow, our users or the public as required or permitted by law.
We work hard to protect Hydro Grow and our users from unauthorized access to or unauthorized alteration, disclosure or desctruction of information we hold. In particular:
• We encrypt many of our services using SSL.
• We offer you two-step verification when accessing your User Account.
• We review our information collection, storage and processing practices, including physical security measures, to guard against unatho rized access to systems.
• We restrict access to personal information to Hydro Grow employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
This website, including any subsite accessible through the homepage (the "Site"), is published and maintained by employees, subsidiaries, affiliates, and/or related entities of HGL Technologies LLC ("Hydro Grow"). Please note that when you enter any subsite accessible through this homepage or the shopping page, such subsite may have its own terms and conditions of use which are specific to such subsite. When you access, browse, or use this Site you accept, without limitation or qualification, the terms and conditions set forth below and any additional terms and conditions of use set forth in any subsite
Your Right to Use the Site and Its Contents
This Site is only for your personal use. You may not distribute, exchange, modify, sell, or transmit anything you copy from the Site, including but not limited to any text, images, audio, and video, for any business, commercial, or public purpose. As long as you comply with the terms of these Terms and Conditions of Use, Hydro Grow grants you a non-exclusive, non-transferable, limited right to enter, display, and use this Site. you agree not to interrupt or attempt to interrupt the operation of this Site in any way.
All materials on this Site, including but not limited to audio, images, software, text, and video clips (the "Content"), are protected by copyright under U.S. copyright law, international conventions, and other copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content. There are a number of proprietary logos, service marks, and trademarks found on this Site. By making them available on this Site, Hydro Grow is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
You may download one (1) copy only of the Content to be used only by you for your personal use at home. If you download any Content from this Site, you may not remove any copyright or trademark notices or other notices that go with it.
Responsibility for User's Material
You are prohibited from posting or transmitting any defamatory, libelous, obscene, pornographic, profane, threatening, or unlawful material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. Although Hydro Grow may from time to time monitor or review customer testimonials, forum postings, discussions, other postings, transmissions, and the like on the Site, Hydro Grow is under no obligation to do so and assumes no liability or responsibility arising from the contents of any such communications or for any defamation, error, inaccuracy, libel, obscenity, or profanity contained in any such communication. Hydro Grow may change, edit, or remove any user material or conversations that are illegal, indecent, obscene, or offensive, or that violate Hydro Grow's policies in any way. Hydro Grow will fully cooperate with any law enforcement authorities or court order requesting or directing Hydro Grow to disclose the identity of anyone posting such materials.
Rules for Forum Postings, Product Reviews, and Other User-Supplied Material
This website may have an area which allows you to "chat" or upload and download materials. When using any of these areas, you agree not to post, send, transmit, upload, or otherwise publish through this Site, any materials that (1) interfere with anyone else's use of the Site; (2) are abusive, illegal, indecent, obscene, offensive, or threatening in any way; (3) encourage anyone to break the law; (4) violate anyone's copyright or other property right; (5) interfere with the privacy of any other user; (6) contain a virus or any other harmful component; or (7) contain false or misleading statements of fact or descriptions of the origin of the material or the communication. You agree to comply with any additional terms which are referred to on this Site or any subsite within the website.
Hydro Grow's Rights to User's Material
If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions, or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Hydro Grow uses such material.
Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted, or used by Hydro Grow anywhere in the world, in any medium, forever. Furthermore, Hydro Grow is free to use, without any compensation to you, any concepts, ideas, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information. However, you agree and understand that Hydro Grow is not obligated to use any such ideas or materials, and you have no rights to compel such use.
This website may contain links to other Internet sites on the World Wide Web. Hydro Grow provides such links for your convenience only, and is not responsible for the content of any website linked to or from this Site. Links from this Site to any other website do not mean that Hydro Grow approves of, endorses, or recommends that website. Hydro Grow disclaims all warranties, express or implied, as to the accuracy, legality, reliability, or validity of any content on any other website.
Availability of Products and Services
The services displayed on the Site are offered for use world-wide; however not all products are available in all countries. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular location; despite Hydro Grow offering shipping services world-wide. You should check with your local customs office to determine if the importation of LED Lights or Grow Tents is allowed in your country, and what tariffs or duties you may be responsible to pay upon importation.
Contests and Promotions
This Site may contain contests or promotions that offer prizes or discounts that require you to send in material or information about yourself. Each contest and promotions has its own rules, which you must read and agree to before you may enter.
You agree to indemnify, defend, and hold Hydro Grow and all of its agents, directors, employees, information providers, licensors and licensees, officers, and parent (collectively, "Indemnified Parties"), harmless from and against any and all liability and costs (including, without limitation, attorneys' fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions of Use or the foregoing representations, warranties, and covenants. You will cooperate as fully as reasonably required in Hydro Grow's defense of any claim. Hydro Grow reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of Hydro Grow.
Disclaimer of Use
Hydro Grow acknowledges that many states have enacted Medical Marijuana Laws, and some have even voted to allow the recreational use and cultivation of marijuana; however the cultivation of marijuana remains illegal under federal law and as such Hydro Grow does not condone the use of our products for any such activities. You agree to indemnify, defend, and hold Hydro Grow and all of its agents, directors, employees, information providers, licensors and licensees, officers, and parent (collectively, "Indemnified Parties"), harmless from and against any use of our products for any illegal, indecent, obscene, or otherwise offensive purposes.
Disclaimer of Warranties and Damages; Limitation of Liability
YOUR USE OF THIS SITE IS AT YOUR OWN RISK. THIS SITE (INCLUDING ALL CONTENT AND FUNCTIONS MADE AVAILABLE ON OR ACCESSED THROUGH THIS SITE) IS PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WITH REGARD TO THE CONTENT ON THIS SITE, HYDRO GROW MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER (1) FOR THE ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF ANY CONTENT PUBLISHED ON OR AVAILABLE THROUGH THE SITE; (2) THAT THE SERVER THAT MAKES THIS SITE AVAILABLE IS FREE OF VIRUSES OR OTHER COMPONENTS THAT MAY INFECT, HARM, OR CAUSE DAMAGE TO YOUR COMPUTER EQUIPMENT OR ANY OTHER PROPERTY WHEN YOU ACCESS, BROWSE, DOWNLOAD FROM, OR OTHERWISE USE THE SITE.
UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO HYDRO GROWS NEGLIGENCE, SHALL HYDRO GROW BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, OR SPECIAL DAMAGES RELATED TO (A) THE USE OF, (B) THE INABILITY TO USE, OR (C) ERRORS OR OMISSIONS IN THE CONTENTS AND FUNCTIONS OF THIS SITE, EVEN IF HYDRO GROW OR AN AUTHORIZED REPRESENTATIVE THEREOF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL HYDRO GROW'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) EXCEED $100.00.
Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others, unless there is a special notice that a particular message (for example, credit card information) is encrypted (sent in code). Sending a message to Hydro Grow does not cause Hydro Grow to have any special responsibility to you.
Rules for Minors (Under Age 18)
If you are under 18, you should ask your parents or a guardian before you:
• Visit this site - the content is only appropriate for users over the age of 18.
• E-mail the Site, or ask us to e-mail anything to you
• Send in any information
• Enter any contest or game that requires information about you or offers a prize
• Join any club or group
• Post any information on any bulletin board or enter any chat program or
• Buy anything online
Hydro Grow's Right to Change These Terms and Conditions of Use or Content on the Site
Hydro Grow may add to, change, or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. Hydro Grow may add, change, discontinue, remove, or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.
These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between HGL and you with respect to your use of this Site. Any cause of action you may have with respect to your use of this Site must be commenced within one (1) year after the claim or cause of action arises. If for any reason a court of competent jurisdiction finds any provision of these Terms and Conditions of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of this agreement, and the remainder of these Terms and Conditions of Use shall continue in full force and effect. These Terms and Conditions of Use shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without reference to its conflicts of law rules.